Customer Service Executive (Indoor Deskbound)

ADMIRA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service-oriented company in Singapore is seeking a customer service representative to deliver excellent customer service. Responsibilities include processing orders, liaising with teams for customer needs, and assisting in administrative tasks. Ideal candidates will be sales-oriented, bilingual in Mandarin, and have knowledge of Microsoft Dynamics Navision. Training is provided for inexperienced staff.

Qualifications

• Sales-oriented with a positive attitude.
• Eloquent and bilingual in Mandarin for communication.
• Knowledge of Microsoft Dynamics Navision is an advantage.

Responsibilities

• Deliver excellent customer service through various channels.
• Assist walk-in customers with collections and payments.
• Process sales orders and maintain customer data.
• Liaise with sales and finance for account requests.
• Coordinate with warehouse for shipments and deliveries.
• Provide assistance for inventory discrepancies.

Skills

Customer service

Sales orientation

Bilingual (Mandarin)

Tools

Microsoft Dynamics Navision

Job description

Job responsibilities

• Deliver excellent customer service to the needs of Customers through different communication channels
• Assist our Walk-in Customers in collections of goods and COD payments (as and when)
• Process sales orders to Microsoft Dynamics Navision and maintain Customer data
• Liaise with Sales/Finance for new Customer account request or release of Customers due to overdue AR or over-credit limit.
• Liaise with Warehouse Team for outgoing shipments/delivery to Customers
• Liaise with Production Team on Customer's request for catalogues or samples needs
• Support in inventory discrepancies adjustment to Warehouse/Finance Team
• Ensure proper record filing and documentation for annual audit
• Assist in any related ad-hoc and administrative tasks assigned by Supervisor

Requirements

• Sales Oriented, Eloquent, Positive Attitude
• Bilingual Speaking (Able to speak in Mandarin so to liaise with Chinese Senior Colleagues and Counterparts)
• Knowledge of Microsoft Dynamics Navision will be added advantage
• Training will be provided for non experienced staff