Customer Service Executive (Hotel)

TINY POD PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local hospitality firm in Singapore is seeking a Customer Service Executive to provide excellent support before, during, and after guest stays. The ideal candidate will have strong communication skills and a passion for hospitality. Responsibilities include handling guest inquiries, coordinating check-ins, and maintaining a seamless guest experience. Competitive salary between $2k-$3k per month based on experience.

Qualifications

• Excellent support to guests before, during, and after their stay.
• Timely and professional replies to guest emails.
• Courteous handling of guest phone calls and messages.

Responsibilities

• Assist with reservations and check-in/check-out coordination.
• Handle guest feedback and service recovery.
• Liaise with teams to ensure rooms are ready for guests.

Skills

Strong communication skills

Attention to detail

Passion for hospitality

Job description

Overview

The Customer Service Executive will be responsible for providing excellent support to guests before, during, and after their stay. This role requires strong communication skills, attention to detail, and a genuine passion for hospitality.

Responsibilities

• Replying to guest emails in a timely and professional manner
• Answering guest phone calls and messages courteously
• Assisting with reservations, check-in/check-out coordination, and special requests
• Handling guest feedback, complaints, and service recovery tactfully
• Liaising with housekeeping and maintenance teams to ensure rooms are ready for guests
• Updating booking platforms and internal systems with accurate guest information
• Supporting daily operations to ensure a seamless guest experience

Details

• Working place: Blk 73 Ayer Rajah Crescent
• Between $2k-$3k/mth basic pay (depending on experience)
• 5 days work week
• 9am to 6pm
• Singaporeans only