Customer Service Executive (Healthcare, Balestier, 5.25 days) (ID: 614469)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare provider in Singapore is seeking candidates for a role that involves processing patient information, conducting assessments, and liaising with various stakeholders. Ideal applicants will have at least 1 year of experience in the healthcare industry and possess an O Level or equivalent qualification. The role emphasizes team collaboration and a service-oriented mindset.

Benefits

Opportunities for Growth and Career Advancement

Strong Supportive Work Culture and Team Environment

Meaningful and Fulfilling Job Opportunity

Qualifications

• At least 1 year experience in the healthcare industry.
• Prior experience in healthcare or customer service will be an advantage.
• Prior experience in healthcare or customer service is a plus.

Responsibilities

• Process information and statistics for financial assessments.
• Conduct assessments and home visits as needed.
• Liaise with agencies, authorities, and patient families.
• Coordinate with nurses concerning patient-related matters.
• Supervise customer care coordinators.
• Act as a communication link between management and coordinators.
• Maintain and update patient records.
• Stay updated on government policies regarding elderly care services.

Skills

Service-oriented mindset

Team player

Communication skills

Education

Minimum O Level

GCE ‘O’ Level / NITEC / Diploma or equivalent

Job description

Overview

• Opportunities for Growth and Career Advancement
• Strong Supportive Work Culture and Team Environment
• Meaningful and Fulfilling Job Opportunity

Responsibilities

• Process information and statistics using an electronic system and gather information for financial assessments.
• Conduct assessments and home visits when needed.
• Liaise with agencies, authorities, and patient families.
• Coordinate with nurses on patient-related matters.
• Supervise customer care coordinators handling subsidy cases.
• Act as a communication link between management and customer care coordinators.
• Maintain and update patient records.
• Stay updated on government policies regarding elderly care services and funding.

Qualifications

• Minimum O Level
• At least 1 year experience in healthcare industry
• Minimum GCE ‘O’ Level / NITEC / Diploma or equivalent
• Prior experience in healthcare or customer service will be an advantage.
• Team player with a service-oriented mindset.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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