Customer Service Executive (Front Desk)

BRAINFIT STUDIO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education service provider in Singapore seeks customer-focused individuals to deliver high-quality sales and service. The ideal candidate has a minimum of 2 years in customer service and sales, possesses strong communication skills, and thrives in a team environment. Join us to enhance the educational experience for parents and students, while enjoying a balanced work-life culture.

Benefits

Attractive remuneration package

Emphasis on work-life balance

Positive mental health support

Qualifications

• Minimum 2 years working experience in front-desk, sales, customer service or hospitality.
• Experience in the education industry is an advantage.
• Results-oriented and performance-driven.

Responsibilities

• Acquire strong knowledge of programs and processes.
• Deliver high-quality sales and customer service.
• Manage programme enquiries via various channels.
• Ensure the front desk and areas are welcoming.
• Provide general administrative support.

Skills

Customer service

Sales skills

Interpersonal skills

Communication skills

Education

Minimum ‘A’ levels or Diploma in any field

Job description

Company Description

At BrainFit, we strive to provide high-quality customer experience to parents and students. We are seeking individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

• Acquire strong knowledge of BrainFit’s programmes and processes.
• Deliver professional and high-quality sales and customer service experience.
• Manage programme enquiries via walk-in, phone and online channels.
• Manage student registrations and payments.
• Manage company’s CRM and other online systems.
• Ensure the front desk and common areas are clean, tidy, and welcoming.
• Assist with company events (eg. open houses).
• Provide general administrative support.
• Perform any other duties and responsibilities as and when assigned by Management.

Requirements

• Minimum ‘A’ levels or Diploma in any field.
• Minimum 2 years working experience in front-desk, sales, customer service or hospitality industries.
• Experience in the education industry is an advantage.
• Strong listening and interpersonal skills.
• Excellent communication skills.
• Results-oriented, performance-driven and able to work independently as well as in a team-setting.
• Positive outlook and pleasant disposition.
• 5-day work-week including Saturday and/or Sunday.

Benefits

• Attractive remuneration package includes basic salary and variable commission.
• Be part of a company that prides itself in its emphasis on work-life balance and positive mental health for all staff.