Customer Service Executive - Freight (Up to $4,000 + Allowances)

SATSACO GROUP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics provider in Singapore is looking for a candidate to manage airfreight operations. Responsibilities include handling bookings and customer issues, preparing documents, and maintaining records. The ideal candidate should have over 5 years of experience in freight forwarding or logistics with strong skills in documentation and customer service. This role offers permanent shifts and career growth opportunities.

Qualifications

• 5+ years in freight forwarding/logistics, preferably in airfreight.
• Strong documentation and billing experience.
• Ability to thrive in fast-paced environments.

Responsibilities

• Handle bookings, tracking, and client updates.
• Coordinate with carriers, vendors, and internal teams.
• Prepare airfreight documents and process billing.
• Resolve customer issues and assist in sales follow-ups.
• Maintain accurate operational records.

Skills

Documentation skills

Customer service skills

Multitasking

Job description

Changi | Permanent Shifts + Rotating Weekend Duty | Up to $4,000 + Allowances

Where precision meets speed — and every shipment counts.

Why Join Us

• Permanent shifts: AM (8:30am–6:00pm), Mid (12:00pm–8:00pm), PM (3:00pm–11:00pm) – shift assignment based on business needs

• Rotating weekend duty with WFH allowance

• Stable logistics group with career growth opportunities

• Play a key role in time-critical airfreight operations

What You’ll Do

• Handle bookings, shipment tracking & client updates

• Coordinate with carriers, vendors & internal teams

• Prepare airfreight documents (MAWB, HAWB, DG, BL) and process billing

• Resolve customer issues and assist sales follow-ups

• Maintain accurate records for smooth operations

Requirements

• 5+ years in freight forwarding/logistics (airfreight preferred)

• Strong documentation, billing & customer service skills

• Able to multitask and thrive in a fast-paced environment

Apply now and be a key part of keeping shipments moving efficiently!