Customer Service Executive (Freight Forwarding)

CORESTAFF PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a detail-oriented logistics specialist to handle import/export shipping documentation and ensure compliance with regulations. The ideal candidate has a diploma in Logistics and 1–2 years of relevant experience. Strong knowledge of customs procedures and excellent customer service skills are essential. This role involves liaising with clients and shipping lines to ensure successful shipment coordination.

Qualifications

• 1–2 years of experience in freight forwarding, shipping, or logistics documentation.
• Strong knowledge of customs procedures, HS codes, and Incoterms is advantageous.

Responsibilities

• Prepare and process import/export shipping documentation.
• Ensure accuracy and compliance of documents with regulations.
• Liaise with customers and shipping lines to coordinate shipments.
• Provide timely updates to clients on cargo movement.
• Resolve customer inquiries professionally.

Skills

Knowledge of customs procedures

Freight forwarding experience

Customer service skills

Education

Diploma in Logistics or related field

Job description

Responsibilities

• Prepare and process import/export shipping documentation, including invoices, packing lists, BL/AWB, permits, and customs declarations
• Ensure accuracy and compliance of documents with international trade regulations, shipping instructions, and client requirements
• Liaise with customers, shipping lines, freight forwarders, and customs officials to coordinate shipment status
• Provide timely updates to clients on cargo movement, delays, or documentation issues
• Resolve customer inquiries professionally, ensuring high service standards and client satisfaction
• Maintain proper filing, record keeping, and reporting of all import/export transactions
• Support the operations team in tracking shipments and handling exceptions or discrepancies

Requirements

• Diploma or equivalent in Logistics, Supply Chain, Business, or related field preferred
• 1–2 years of experience in freight forwarding, shipping, or logistics documentation
• Knowledge of customs procedures, HS codes, and Incoterms is advantageous

How to Apply

Qualified or interested candidates, please submit your updated resume by using the Apply Now Button

Notification

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R24119357
EA License Number: 18C9027

All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.