Customer Service Executive (Freight Forwarding)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a candidate to manage customer inquiries and logistics operations. Responsibilities include coordinating shipments, preparing necessary documents, and facilitating customs clearance. The ideal candidate should be detail-oriented and capable of handling multiple tasks efficiently. Shortlisted candidates will be contacted for further steps.

Responsibilities

• Handle customer and agent enquiries, complaints, and requests efficiently.
• Coordinate carrier negotiations, bookings, and cargo logistics.
• Track sailing schedules and monitor cargo status.
• Arrange trucking, stuffing, and related operations.
• Prepare comprehensive shipping documents for export and import (FCL, LCL, cross-trade, air freight).
• Assist with BL, COO, cargo insurance, PM4, SI, MSDS, and other shipment paperwork.
• Liaise with carriers and clients to ensure smooth shipment execution.
• Facilitate customs clearance and necessary permits.
• Issue pre-alert documents and invoices to customers promptly.
• Collaborate with accounts for carrier payments and verify vendor invoices.
• Report cargo issues and follow up for resolution.
• Support sales and operational activities as needed.
• Assist in job closure, billing, and documentation.
• Perform general administrative tasks and ad-hoc duties assigned by the supervisor.

Job description

• Handle customer and agent enquiries, complaints, and requests efficiently.
• Coordinate carrier negotiations, bookings, and cargo logistics.
• Track sailing schedules and monitor cargo status.
• Arrange trucking, stuffing, and related operations.
• Prepare comprehensive shipping documents for export and import (FCL, LCL, cross-trade, air freight).
• Assist with BL, COO, cargo insurance, PM4, SI, MSDS, and other shipment paperwork.
• Liaise with carriers and clients to ensure smooth shipment execution.
• Facilitate customs clearance and necessary permits.
• Issue pre-alert documents and invoices to customers promptly.
• Collaborate with accounts for carrier payments and verify vendor invoices.
• Report cargo issues and follow up for resolution.
• Support sales and operational activities as needed.
• Assist in job closure, billing, and documentation.
• Perform general administrative tasks and ad-hoc duties assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270