Customer Service Executive (Freight Forwarding)

Jobstreet SG; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Logistics Coordinator to handle customer orders and ensure smooth operations of shipments. The ideal candidate should have at least N/ O Level qualification and be proficient in English and Chinese. Candidates with a minimum of one year of relevant experience are encouraged to apply. This role offers an opportunity to grow in a dynamic environment.

Qualifications

• Minimum one year of working experience required.
• Proficient in both written and spoken English and Chinese.
• Candidate must possess at least a N/ O Level or equivalent.

Responsibilities

• Process customer orders locally and overseas.
• Update customers on their shipment status.
• Ensure smooth operation of airfreight and sea freight shipments.
• Handle customer complaints and inquiries.

Skills

Customer service

Logistics management

Problem-solving

Communication

Education

N/ O Level or equivalent

Diploma in Logistics/Transportation

Job description

Takes in all order from customers locally and overseas and process them before handling over the operations team.

Ensure customer are constantly updated on their shipment status or request.

Ensure smooth operation of airfreight and sea freight shipment. Import and export and crosstrade.

Maintaining a good relationship with overseas agent and new/existing customers to promote more sales for the company.

Handle customers complain and ensure that all issues are addressed.

Attend and resolve customers’ enquiries.

Liaise with internal stakeholders such as operations, sales team etc. for smooth operations.

Requirements:

Candidate must possess at least a N/ “O” Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent.

Require in both written and spoken English and Chinese to liaise with Chinese speaking clients.

Minimum one year of working experience required.

Interested candidate please send your resume to via APPLY NOW.