Customer Service Executive (Freight Forwarding)

EPS Consultants Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global freight forwarder in Singapore is seeking an experienced professional to manage client relationships and coordinate freight forwarding services. The ideal candidate has strong customer service skills and experience in the industry, able to handle multiple client inquiries effectively. The role requires dynamic problem-solving abilities and a commitment to continuous service improvement. Interested applicants should submit their resume to the provided email for processing.

Qualifications

• Experience in the freight forwarding industry.
• Familiar with preparing quotations for both air and ocean shipments.
• Ability to handle approximately 70 customers with 5-8 being highly active.

Responsibilities

• Build and maintain strong client relationships.
• Process client orders and ensure documentation is accurate.
• Address client issues related to shipments and logistics.
• Provide guidance on company systems to optimize shipping.
• Solicit feedback for continuous improvement.

Skills

Customer service

Coordination

Freight forwarding

Problem-solving

Technical support

Job description

Job Summary

We are seeking an experienced professional with strong customer service and coordination skills in freight forwarding services, including both air and sea freight. The hiring company is an international freight forwarder headquartered in Italy. This position is based at their office located in Changi Business Park (East), Singapore.

Responsibilities

Client Relationship Management

• Build and maintain strong relationships with clients by understanding their needs and providing personalized support.
• Serve as the primary point of contact for client inquiries, requests, and issues, providing timely and accurate responses.
• Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively.

Order Processing and Coordination (Shipment)

• Process client orders and pre-alert to customer, origin and operations.
• Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and other required documentation for operation to take over.
• Coordinate with internal departments, such as operations, logistics, and finance, to ensure smooth and efficient execution of client orders.

Issue Resolution and Problem-Solving

• Address client issues and concerns related to shipments, delivery delays, damages, or other logistics issues, and work with internal teams to resolve them.
• Handle escalated client complaints or disputes professionally and diplomatically, striving to find mutually beneficial solutions.

Customer Support and Training

• Provide guidance and support to clients on the use of company systems, processes, and services to optimize their shipping experience.
• Assist clients with technical issues or questions related to online booking platforms, tracking systems, or other digital tools.

Continuous Improvement

• Solicit feedback from clients on their experience with the company's services and use insights to identify areas for improvement.
• Work with internal teams to identify process gaps or inefficiencies and recommend solutions to improve customer service delivery.
Qualifications
• Must have experience in the freight forwarding industry.
• Able to prepare quotations for both air and ocean shipments.
• Familiar with the F&B sector.
• Please highlight to candidates that this is a fast-paced role handling approximately 70 customers, with around 5–8 being highly active. The volume of enquiries and quotations can be significant.
How To Apply

Interested applicants, please submit your updated resume to [e-mail].

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Akifumi Hashimoto (Reg no: R165447)

EPS Consultants Pte Ltd (EA License: 95C5630)