Customer Service Executive (Food Manufacturing)

DYNAMIC HUMAN CAPITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food manufacturing company based in Singapore is seeking a Customer Service Executive to manage customer orders and inquiries. The ideal candidate will possess strong communication skills, a proactive service attitude, and previous customer service experience. This role involves working closely with sales and logistics teams to ensure customer satisfaction and efficient order fulfillment.

Qualifications

• Strong written and verbal communication skills with a customer-focused mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Prior customer service experience, preferably within food service or hospitality.

Responsibilities

• Accurately process customer orders through the company’s designated systems.
• Handle customer enquiries promptly via phone, email, or chat.
• Work closely with the sales and logistics teams to ensure smooth order fulfillment.

Skills

Customer-focused mindset

Strong written and verbal communication

Problem-solving abilities

Ability to multitask

Attention to detail

Organizational skills

Education

GCE ‘N’ or ‘O’ Levels

Tools

SAP S/4HANA

Job description

Customer Service Executive

Industry: Food Manufacturing

Working Location: Senoko

Working Schedule: 5.5 days work week

Monday to Friday: 8.20AM - 5.45PM

Saturday: 8.30AM - 12.30PM (Alternate Saturdays)

Responsibilities

• Accurately process customer orders through the company’s designated systems or software.
• Handle customer enquiries promptly via phone, email, or chat, addressing questions related to orders, deliveries, or products.
• Work closely with the sales and logistics teams to ensure smooth and timely order fulfilment, resolving any issues or discrepancies when needed.
• Maintain up-to-date and accurate documentation of customer interactions, order details, changes, and cancellations.
• Assist in managing customer complaints or escalations, aiming for effective resolutions and high customer satisfaction.
• Support the improvement of customer service workflows and procedures to enhance overall efficiency and service standards.
• Share customer insights and feedback with management to help improve products, services, or processes.

Qualifications

• GCE ‘N’ or ‘O’ Levels, or equivalent qualification.
• Strong written and verbal communication skills with a customer‑focused mindset.
• Ability to multitask and stay organised in a fast‑paced environment while maintaining strong attention to detail.
• Good problem‑solving abilities and the capability to handle difficult situations professionally.
• Proactive, service‑oriented attitude with a commitment to delivering excellent customer experiences.
• Prior customer service experience, preferably within food service or hospitality, is an advantage.
• Proficiency in order‑processing systems; experience with SAP S/4HANA is a plus.

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button.

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.