Customer Service Executive (Event Venue)

Nanyang Inc Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading event management company in Singapore is looking for detail-oriented Venue & Events Staff. This role includes overseeing venue operations, managing client inquiries, and ensuring venues are ready for events. Excellent communication and customer service skills are essential. Candidates with a passion for the hospitality industry are encouraged to apply. Flexible scheduling is required, and the role is full-time on a contract basis.

Benefits

Performance-based incentives

Time off in lieu for overtime

Flexible work schedule

Qualifications

• Customer service experience preferred, especially in events or hospitality.
• Strong communication skills are crucial for effective client interaction.
• Passion for customer service and dedication to surpassing expectations.

Responsibilities

• Oversee venue booking systems and manage client inquiries.
• Ensure venue maintenance and preparation for events.
• Build and maintain relationships with clients throughout the booking process.

Skills

Customer service orientation

Excellent communication skills

Interpersonal skills

Job description

About the role We are seeking a detail-oriented and customer-focused Venue & Events Staff to oversee all aspects of venue operations, event coordination, and client management. This full-time, contract position requires exceptional organizational skills, strong client relations abilities, and experience in venue management.

Primary Responsibilities

• Venue Management

  • Oversee comprehensive venue booking systems and calendar management
  • Implement and maintain detailed documentation procedures for all venue bookings
  • Conduct site tours and presentations for potential clients
  • Ensure venues are properly prepared, maintained, and restored between events
  • Provide on-site or near-site support during events to address immediate needs

• Client Relations

  • Serve as primary point of contact for venue inquiries and bookings
  • Build and maintain relationships with clients throughout the booking process
  • Respond promptly to all client requests, feedback, and concerns
  • Coordinate pre-event meetings and post-event evaluations
  • Follow up with prospective clients and schedule consultations

• Operational Management

  • Liaise with contractors for facilities maintenance, cleaning, landscaping, and other services
  • Coordinate and lead monthly management meetings with key stakeholders
  • Monitor venue conditions and report maintenance issues promptly
  • Prepare regular reports on venue usage, issues, and revenue performance

Secondary Responsibilities

• Develop and sell wedding planning services to clients
• Create and market event planning packages
• Generate additional revenue through value-added services

What we're looking for

• No experience is highly welcomed! Experience in a customer service or client-facing role, preferably in the events or hospitality industry is a bonus
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• A passion for providing exceptional customer service and a commitment to exceeding customer expectations

Notes

• Flexible schedule required with some evenings and weekends
• Overtime will be compensated with time off in lieu
• Performance-based incentives available

Remarks: Contract role