Customer Service Executive - Email

Manus AI; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore is seeking a customer service support specialist to handle user emails and messages. The role involves categorizing inquiries, escalating complex issues, and optimizing service processes based on customer feedback. Ideal candidates should have a poly diploma or equivalent education, strong communication skills, and a proactive learning mindset. Fresh graduates are encouraged to apply. Local candidates only, as no work pass sponsorship is available.

Qualifications

• Fresh graduates are welcomed to apply.
• Good communication skills are essential.
• Familiarity with email processing procedures is a plus.

Responsibilities

• Receive, categorize and process daily user emails and messages.
• Escalate complex issues to relevant departments.
• Organize customer feedback to optimize service processes.
• Track user-reported bugs and maintain risk control records.

Skills

Email processing

Written communication

Customer service awareness

Proactive learning

Education

Poly diploma or equivalent

Job description

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
• Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
• Organize customer feedback and assist in optimizing service processes;
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Requirements

• Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
• Familiar with email processing procedures, with good written communication skills;
• Good communication skills and service awareness;
• Proactive with strong learning ability;
• Open to local candidates, not able to sponsor work pass.