Customer Service Executive - Chemical Logistics

SG INTEGRATED PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and transportation service provider in Singapore is seeking a candidate for order processing. Responsibilities include coordinating with stakeholders, managing transport operations, and ensuring customer satisfaction. The ideal candidate will have a minimum of O level or diploma/Nitec, along with at least 2 years of relevant experience in logistics. The role requires excellent communication and computer skills, and attention to detail is essential. Working location is Tanjong Penjuru.

Qualifications

• Minimum O level, diploma/Nitec required.
• 2 years of order processing experience in the logistics industry advantageous.
• Organized and task oriented with attention to detail.

Responsibilities

• Responsible for end-to-end order processing.
• Liaise with stakeholders to manage transport operations activities.
• Promote excellent customer service and ensure consistent satisfaction.

Skills

Order processing experience

Attention to detail

Excellent communication skills

Computer skills

Education

O Level, diploma/Nitec

Job description

SG INTEGRATED PTE LTD is a logistics and transportation service provider with a good clientele profile. We specialize in handling hazardous materials in ISO Tanks, Containers and Flexitanks. SG INTEGRATED also engages in the business of bulk liquid storage (container yard operations), warehousing, decanting/drumming, emergency response, equipment leasing, freight forwarding, customs permits and more.

Area of Responsibility

To attend to customer’s request for jobs, processing of transport / storage requirements and communication / coordination with stakeholders in the supply chain.

Essential Job Functions

1. Responsible for end-to-end order processing
2. Liaise with internal and external stakeholders to plan, manage and monitor transport operations activities
3. Coordinate with internal Traffic Control / Warehousing team to fulfil customer orders
4. Communicate and follow-up with status of shipments, storage or deliveries
5. Build knowledge on the whole supply chain of chemical logistics
6. Promote excellent customer service, ensure satisfaction is delivered consistently
7. Comply with company’s standard operating procedure (SOP) and quality policy
8. Assist in safety reporting in time to time

Requirements

1. Minimum O level, diploma/Nitec
2. 2 years of order processing experience in the logistics industry advantageous
3. Organized and task oriented with an attention to detail and accuracy
4. Ability to work efficiently in a fast-paced environment with the ability to plan and complete work assignments
5. Excellent communication and computer skills

Working location - Tanjong Penjuru