Customer Service Executive - Changi Airfreight Centre

ONEGLOBE CONSOLIDATORS (S) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading freight forwarding company in Singapore is seeking a Customer Service Executive. The role involves managing customer inquiries and ensuring satisfaction in a fast-paced environment. Candidates should have experience in customer service, strong communication skills, and proficiency in Microsoft Office. This full-time position offers competitive salary and benefits, including professional development opportunities.

Benefits

Opportunities for professional development

Comprehensive health and wellness programs

Qualifications

• Proven experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Attention to detail and the ability to prioritise effectively.

Responsibilities

• Manage and respond to customer inquiries promptly.
• Coordinate the progress of freight forwarding orders.
• Maintain accurate records related to customer orders.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Team player

Tools

Microsoft Office

Job description

About the role

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our team at the Changi Airfreight Centre. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients & overseas partners. Based in the Changi Airfreight Centre, you will play a crucial role in ensuring the smooth operation of our freight forwarding business.

What you'll be doing

1. Manage and respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
2. Coordinate and track the progress of freight forwarding /Shipper's orders, ensuring timely pickup, delivery and customer satisfaction.
3. Communicate with internal teams and external partners to resolve any issues or concerns that may arise.
4. Maintain accurate records and documentation related to customer orders and transactions.
5. Assist with the processing and handling of freight documentation.
6. Opportunity to learn and assist to reply to RFQ/Rates Request.
7. On‑Job Training will be provided; any other official duties assigned by Senior Management.

What we're looking for

1. Proven experience in a customer service or client‑facing role, preferably within the freight forwarding or logistics industry.
2. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
3. Strong problem‑solving skills and the ability to think critically to resolve customer issues.
4. Proficient in using relevant software and computer applications, including Microsoft Office suite.
5. Attention to detail and the ability to multitask and prioritise effectively.
6. A team player with a positive, customer‑centric attitude.

What we offer

At ONEGLOBE CONSOLIDATORS (S) PTE. LTD., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Opportunities for professional development and career advancement.
2. Comprehensive health and wellness programs.

About us

ONEGLOBE CONSOLIDATORS (S) PTE. LTD. is a leading provider of freight forwarding services, serving clients across the manufacturing, transport, and logistics industries. With a strong presence in the Changi East Region, we are dedicated to delivering exceptional customer service and innovative logistics solutions. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity to become our next Customer Service Executive – Changi Airfreight Centre.