Customer Service Executive (CCT-2025-11-01)

Bok Seng Logistics Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore seeks an Administrative Support specialist to manage customer orders and provide general support to the Transport Department. The ideal candidate possesses GCE ‘N’ or ‘O’ levels and is meticulous with good communication skills. Responsibilities include monitoring vessel schedules, managing transportation requests within the TMS, and generating performance reports. This role entails collaboration with internal teams and logistics partners to ensure timely deliveries.

Qualifications

• GCE ‘N’ or ‘O’ levels required.
• 1 year administrative experience preferred in logistics.

Responsibilities

• Support the OSH program and ensure adherence to safety regulations.
• Provide general administrative support to the Transport Dept.
• Liaise with customers/vendors regarding procurement and administration.
• Monitor vessel schedules via PSA Portnet and Jurong Port systems.
• Manage customer orders and transportation requests within the TMS.
• Coordinate with internal teams and logistics partners for pickups and deliveries.
• Generate reports to track KPIs like on-time delivery.

Skills

Good communication skills

Organizational abilities

Familiar with PSA Portnet

Familiar with Jurong Port system

Familiar with Trade Web Live

Meticulous and attentive to details

Capable to work independently

Good team player

Well-versed in Microsoft Office

Education

GCE ‘N’ or ‘O’ levels

Tools

Microsoft Office

Job description

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark, Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

Qualification and Education Requirements:

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

Skills Competencies

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word