Customer Service Executive (Call Center)

Telistar Solutions; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global solutions provider in Singapore is seeking a candidate to coordinate Preventive Maintenance and manage service orders. The ideal candidate will have at least 2 years of relevant experience, proficiency in SAP and Excel, and strong communication skills. This role offers the opportunity to work in a fast-paced environment and engage with customers directly.

Qualifications

• At least 2 years of relevant experience.
• Ability to multi-task in a fast-paced environment.
• Positive attitude and enthusiasm to learn.

Responsibilities

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers.
• Dispatch Field Services Engineers (FSEs) and assign tasks.
• Prepare billing for completed Preventive Maintenance.

Skills

Communication skills

Interpersonal skills

SAP proficiency

MS Office Applications

Excel (Pivot tables, VLOOKUP)

Job description

EXEO GlobalPte Ltd is theglobal headquartersfacilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime Market listedEXEO Group, Incin Japan.

The Role

Responsibilities

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time

Ideal Profile

Requirements

• Possess good communication and interpersonal skills.
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
• Able to multi-task in fast pace environment
• Positive attitude, the enthusiasm to learn and the ability to work in a team

What's on Offer?

• Work location: Toa Payoh