Customer Service Executive (Calibration Services)

SGS Testing & Control Services Singapore; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading service provider in testing and control based in Singapore seeks an individual committed to providing outstanding customer service. This role involves delivering quotes, promoting services, managing client relationships, and contributing to sales efforts. Candidates should hold a diploma in a relevant field and possess strong communication, negotiation, and interpersonal skills. A customer service orientation and the ability to work independently are essential for success in this fast-paced environment.

Qualifications

• At least one year of business related or sales experience.
• Able to work independently with minimum supervision.
• Fluent in English and local language.

Responsibilities

• Deliver and maintain high-quality customer service.
• Provide quotations to clients and promote services.
• Manage scheduling for equipment delivery and calibration.

Skills

Customer service orientation

Communication skills

Team player

Negotiation skills

Interpersonal skills

Ability to work under pressure

Education

Diploma in Business, Engineering or equivalent field

Tools

Office skill tools

Job description

Primary responsibilities

• Deliver and maintain high-quality customer service.
• Attend to client’s enquiry and provide quotations.

Specific responsibilities

• Provide quotation to clients.
• Promote and sell service
• P.O. follow-up and update to Job System (if applicable)
• D.O. issuance (if applicable)
• Attend to clients’ enquiry/request, e.g. phone-in or email clients.
• Maintain clients’ database.
• Recall equipment from clients and follow up (if applicable)
• Equipment scheduling for delivery, collection, sub-con and on-site calibration schedule (if applicable)
• Draw prospect list and forward it to Business manager / Sales to follow up on the leads
• Ask for more business while interacting with customers
• Follow-up on outstanding payment from clients
• Constantly strive to deliver outstanding services
• Listen to and anticipate the client’s needs and pains to offer the most suitable solution
• Always act in a friendly and reliable manner
• Act upon client feedback
• Manage timely trouble shooting and assist customers as necessary
• Ensure availability to customers
• Build and foster collaboration with internal teams involved in service delivery
• Identify, act upon and follow up client reported issues and inform the sales, operations and KAM teams as appropriate
• Constantly listen to the voice of the market
• Proactively keep in touch with the client base to strengthen relationships and ensure retention
• Exceed regular service level and provide extra-mile support
• Be abreast of SGS new products and services and propose them to customers as appropriate
• Go beyond clients' core business to identify new opportunities
• Act upon or forward business opportunities beyond sphere of influence to the sales team
• Promote a positive image of SGS
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Assist in the retention of key existing customers.
• Perform any other responsibilities as assigned by the Management.
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
• Any other duties as assigned

Requirements

• Diploma in Business, Engineering or equivalent field.
• At least one year of business related or sales experience.
• Well-versed in office skill tools.
• Must be a team player with a customer service oriented mindset.
• Able to work independently with minimum supervision.
• Able to interact well with peers, management and clients.
• Ensure information are correct between system and equipment.
• Good communication, negotiation and interpersonal skills
• Acts quickly and responsively
• Works well under pressure in a fast-paced environment.
• Fluent in English and local language
• Applies judgment and acts according to the SGS Standards of Ethics & Integrity.