Customer Service Executive - BYD/Denza

Harmony Auto; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive company in Singapore is seeking a Customer Service Representative to respond to inquiries, assist with bookings, and coordinate with various departments. The ideal candidate has 2+ years of experience in customer service, excellent communication skills, and proficiency in CRM software. A bachelor's degree and knowledge of the automotive industry are preferred. Competitive salary and benefits provided.

Benefits

Health insurance

Retirement plans

Paid time off

Opportunities for career advancement

Qualifications

• 2+ years of experience in customer service or related field.
• Strong attention to detail.
• Fluency in multiple languages is an advantage.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist in booking appointments for customers.
• Coordinate with internal departments to address customer needs.

Skills

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

Location: Ubi

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist in booking appointments for customers.
• Troubleshoot and resolve customer issues and complaints in a timely manner.
• Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Monitor customer satisfaction levels and identify areas for improvement in service delivery.
• Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.

Compensation & Benefits

Competitive salary commensurate with experience.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Opportunities for career advancement and professional development.

Dynamic and collaborative work environment with a diverse team of professionals.