Customer Service Executive (Basic + AWS + Allowance + Bonus)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A recruiting firm in Singapore is seeking a Customer Service Executive to manage customer inquiries, provide administrative support for billing, and enhance customer satisfaction. Ideal candidates should have a Diploma in Service Management or a related field, with at least 2 years of relevant experience. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• At least 2 years of relevant experience are preferred.
• Pleasant personality required.

Responsibilities

• Respond to customer inquiries and service requests.
• Handle customer feedback and follow up.
• Provide administrative support related to customer billing.
• Update customer database.

Skills

Adaptability

Problem-solving

Analytical skills

Good communication skills

Education

Minimum Diploma in Service Management, Business, or a related field

Job description

Job Description

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face‑to‑face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow‑up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filing system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem‑solving, and analytical skills.
• Good communication skills and pleasant personality.

How to Apply

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

Please Include the Following Information

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

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