Customer Service Executive (Automobile | Automotive Service | Aftersales)

EA Recruitment Pte Ltd; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Executive. The role involves monitoring customer satisfaction and implementing improvements in the automotive service sector. Candidates should have a Diploma and at least 2 years of relevant experience. This full-time position offers a structured working schedule from Monday to Saturday.

Qualifications

• Minimum Diploma with 2 years' experience in a customer service or quality role.
• Preferably in the automotive industry.

Responsibilities

• Review customer feedback and identify improvement areas.
• Monitor Net Promoter Score (NPS) and Customer Satisfaction Index (CSI).
• Work with teams to implement action plans.

Skills

Customer service principles

Quality monitoring

Analytical skills

Education

Diploma in any field

Job description

Customer Service Executive (Automobile | Automotive Service | Aftersales)

Working Hours:

8.30am - 6.30pm (Monday – Friday)

8.30am - 12.30pm (Alternate Saturday)

Responsibilities

• Review customer feedback, surveys, and complaints to identify improvement areas.
• Monitor and analyse Net Promoter Score (NPS) and Customer Satisfaction Index (CSI) scores to assess service performance.
• Work closely with aftersales teams to implement action plans and best practices.
• Prepare and present reports on service quality trends and insights.
• Lead customer engagement or “delight” initiatives to boost satisfaction.
• Ensure compliance with service quality standards and suggest process improvements.
• Other ad hoc duties as assigned.

Job Requirement

• Minimum Diploma with 2 years' experience in a customer service or quality role, preferably in the automotive industry.
• Good understanding of customer service and quality monitoring principles in the automotive industry.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Education background