Customer Service Executive - Airfreight (Export)

Private Advertiser; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A logistics company based in Singapore is seeking a Customer Service Representative to join their Air and Ocean department. The incumbent will provide customer-focused solutions, manage air export shipments, and ensure compliance with IATA rules. Candidates should possess a minimum of GCE 'O' levels and 1-2 years in customer service, preferably within freight-forwarding. Strong communication skills in English are essential. This position may require overtime as needed.

Qualifications

• Minimum GCE ‘O’ levels.
• 1-2 years customer service-related experience. Experience in freight-forwarding (airfreight) is advantageous.
• Good written and spoken English.

Responsibilities

• Answer all incoming calls promptly and politely.
• Handle all air export shipment interface with multiple parties.
• Monitor shipment uplift and transit to ensure timely arrival/delivery.

Skills

Customer service skills

Communication skills

Interpersonal skills

Education

Minimum GCE 'O' levels

Job description

YOUR ROLE

The incumbent will be part of a larger team within the Air and Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT ARE YOU GOING TO DO?

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
• Booking of flights with procurement team
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and feedback to customer on freight status timely
• To ensure AED compliance and job file closures within KPI
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
• Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
• Monitor progress to achieve month end targets / annual objectives and KPI
• Supporting others on shipment execution when necessary
• Provide airfreight quotations upon application
• Take charge of Supplier’s invoice disputes
• Timely escalation of issues / concerns that requires broader attention and resolution
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

WHAT ARE WE LOOKING FOR?

• Minimum GCE ‘O’ levels
• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous
• Able to work over-time when required
• Good written and spoken English
• Possess excellent communication and interpersonal skills