Customer Service Executive (Air) - Up to $2,700 – $3,000 +VB + AWS

RECRUIT NOW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Executive to provide excellent service and build relationships with customers. The role requires a minimum of 3 years of experience in the industry. Responsibilities include negotiating cargo rates, solving customer problems, and maintaining precise order processes. A supportive work environment with career progression is offered.

Qualifications

• Minimum of 3 years experience in relevant industry.
• Ability to provide excellent customer service and build relationships.
• Experience in handling cargo movements and negotiations.

Responsibilities

• Provide professional service to customers daily.
• Negotiate rates and cargo space with carriers.
• Anticipate and solve problems using reporting functions.
• Assist in cross-training efforts and growth development.

Skills

Customer relationship management

Negotiation skills

Problem-solving

Communication skills

Sales solicitation

Job description

Customer Service Executive (Air) - Up to $2,700 – $3,000 +VB + AWS

5 days work week (Monday- Friday,9am- 6pm)

Working location: Changi

Our company emphasises on good career progression.

Key Responsibilities

• Responsible for providing professional, excellent service to our customers on a daily basis by building and maintaining relationships; providing and responding to customers' needs on carriage availability and order status.
• Able to negotiate rates and cargo space with carriers/airlines.
• Proactively anticipating problems for customers using daily reporting functions.
• Facilitate win-win solutions during problem-solving for both our customers and company by creating efforts through sales, scheduling, transportation and after sales service.
• Responsible for product knowledge and excellent communications with customers in securing the best carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.
• Responsible for maximizing loading and shipping methods for all orders.
• Participate in growth development and cross-training efforts.
• Provide and maintain monthly administrative reports and personal metrics.
• Perform other duties as assigned.

Requirement

• Minimum 3 years experience in relevant industry