Customer Service Executive (Air Freight)

Jobstreet SG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and freight forwarding company in Singapore is seeking a customer-focused professional to optimize service quality and manage shipping documentation. Responsibilities include interfacing with customers, coordinating transactions, and ensuring compliance with import/export regulations. Proficiency in Mandarin is beneficial. The role offers a 5.5 day work week with a flexible work from home option.

Qualifications

• Import/Export experience in freight forwarding is a plus.
• Ability to handle inquiries and provide solutions.
• Proficient in Microsoft Office applications.

Responsibilities

• Interface with customers to optimize service quality.
• Coordinate day-to-day activities for smooth transactions.
• Manage shipping documentation and ensure compliance.

Skills

Import/Export experience in freight forwarding

Ability to work in a fast-paced environment

Knowledge of Import regulations and documents

Multi-tasking and time management

Exceptional customer service skills

Proficient in Mandarin

Proficient in Microsoft Office

Job description

Interface with customer and optimizing quality of service, business growth and customer satisfaction

Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships

Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions

Serve as backup to internal support group

Set up customer database, process bookings and executes pertinent orders

Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures

Responsible for maintaining timely tracking status accuracy and schedules for all jobs

Maintaining internal/external KPIs and SOPs to meet customer requirements

Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Import regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Exceptional customer service and follow up skills
• Responsible for customs clearance and communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications

5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)