Customer Service Executive (Air Freight)

IHUB SOLUTIONS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and technology provider in Singapore is seeking a candidate for operations support. The role involves handling shipments, coordinating with carriers, and managing documentation. Candidates should have a Polytechnic Diploma or BA degree, fluency in English, and good Microsoft application skills. Fresh graduates are encouraged to apply. Competitive work atmosphere with a focus on multitasking and efficiency.

Qualifications

• Fluency in English is essential for effective communication.
• Candidates should have strong knowledge in Microsoft Excel and Word.
• Experience in customer service is highly regarded.

Responsibilities

• Verify cargo clearance permits and conditions.
• Track and follow up on shipments with stakeholders.
• Prepare and manage airfreight documents.
• Coordinate with carriers and vendors for efficiency.
• Input shipment details accurately into the system.
• Support the operations team in daily tasks.

Skills

Fluency in English

Good knowledge of Microsoft applications

Ability to multitask and prioritize

Experience in a customer service-focused environment

Education

Polytechnic Diploma/BA in Business Administration or Accounting

Job description

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

1. Cargo & Shipment Handling

• Verify cargo clearance permits and cargo conditions prior to release to the delivery team.
• Perform checks to ensure all approvals and documentation are in place before shipment release.

2. Shipment Coordination & Follow-Up

• Track and follow up on shipments with customers, carriers, co-loaders, transporters, and overseas agents.
• Handle bookings, shipment tracking, and provide timely updates to clients.

3. Documentation & Communication

• Prepare and manage airfreight documents.
• Handle documentation and correspondence with customers to ensure smooth communication and service delivery.

4. Coordination & Liaison

• Coordinate effectively with carriers, vendors, and internal teams to ensure operational efficiency.

5. Data Entry & System Management

• Accurately input shipment details, invoices, and other relevant information into the in-house operations system.

6. Operational Support

• Provide general support to the operations team as needed, contributing to the team's overall performance and workflow.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!