Customer Service Executive (Aerospace)

LIEBHERR-SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global aerospace company located in Singapore is seeking a customer service specialist. This role requires a strong customer service focus and minimum of 5 years experience in a multinational environment. The successful candidate will process orders, manage customer inquiries, and ensure high service quality. Proficiency in MS Excel and familiarity with ERP systems like BaaN or SAP is essential. This position offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive medical and dental benefits

Two-way transportation to/from Clementi MRT

Friendly and nurturing environment

Good work-life balance

Qualifications

• Minimum 5 years of related experience in customer service in an MNC environment.
• Proficient in MS applications, particularly MS Excel.
• Knowledge of ERP systems like SAP is an advantage.

Responsibilities

• Handle customers' orders for parts and repair units.
• Manage Turn Around Time (TAT) for repair units.
• Monitor sales & purchase order activities.
• Provide solutions to customer complaints.
• Generate reports and perform administrative duties.

Skills

Customer service focus

Communication skills

IT literacy

Teamwork skills

Teamwork

Education

GCE A level or Diploma in Business Administration

Tools

MS Excel

BaaN software

Job description

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

To ensure customers’ inquiries and complaints are attended promptly, customers’ parts orders are processed and delivered promptly with proper procedures and supporting documents. This position is a front office job that requires excellence in customer service focus. It represents and carries the image of the company thus it requires the position holder to have strong flair in dealing and resolving customers’ issues promptly.

What You Can Expect of the Job

• You’ll handle customers’ orders for piece parts and repair units.
• You’ll manage Turn Around Time (TAT) for repair units.
• You’ll monitor and follow-up sales & purchase order activities.
• You’ll handle customer complaints and provide necessary solution to satisfy customer requirements.
• You’ll manage retrofit and warranty administration.
• You’ll generate reports and perform administrative duties.
• You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.
• You’ll fulfill “On Call” Duty (i.e.: AOG) if volunteer to be on standby.
• You’ll reduce the aging of un-invoice activities.
• Any other tasks as assigned.

What We Expect of You

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 5 years of related experience in customer service in an MNC environment.
• IT literate, proficient in MS applications, particularly MS Excel
• Knowledge of BaaN software (or similar such as ERP, SAP)
• Good communication skills (oral and written) to interact with internal and external customers
• Knowledge of Liebherr-Aerospace products and services
• Ability to work independently, responsibly and professionally in the works
• Willingness and ability to work in a global, multi-cultural environment with teamwork skills
• Willingness to work a flexible schedule and may require working beyond the stipulated working hours if situation dictates.
• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions

Who We Are

Liebherr-Aerospace is a leading European manufacturer and global supplier of Air Management, Flight Control, Actuation and Landing Gear systems as well as Gearboxes. Liebherr-Aerospace’s dedicated regional service centre, Liebherr-Singapore, provides a wide range of support services to the aviation industry in Asia-Pacific.