Customer Service Executive

RR Express (S) Pte Ltd; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a Customer Service Executive to enhance customer experiences. The role involves responding to inquiries, processing orders, and providing accurate information to ensure customer satisfaction. Ideal candidates have prior customer service experience and strong communication skills. This full-time position offers competitive salaries, bonuses, and opportunities for professional growth.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health insurance and wellness programmes

Opportunities for career advancement and training

Flexible work arrangements

Qualifications

• Previous experience in a customer service or administrative role, preferably in the client & sales administration industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Proficient in using office software, such as Microsoft Office suite.
• Ability to multitask and work well under pressure.
• A team player with a positive, customer-centric attitude.

Responsibilities

• Respond to customer inquiries via phone, email or chat in a timely and professional manner.
• Process customer orders and handle returns, exchanges, and refunds.
• Provide accurate information about products, services and company policies.
• Escalate complex issues to appropriate team members for resolution.
• Maintain detailed records of customer interactions.
• Contribute to the continuous improvement of customer service processes.

Skills

Customer service experience

Communication skills

Problem-solving

Office software proficiency

Multitasking

Teamwork

Job description

About the role

Join RR Express (S) Pte Ltd as a Customer Service Executive and contribute to the company's commitment to delivering excellent customer experiences. In this full-time, North Region-based role, you will be the primary point of contact for customers, handling enquiries, processing orders and providing support to ensure customer satisfaction.

What you'll be doing

1. Respond to customer inquiries via phone, email or chat in a timely and professional manner

2. Process customer orders and handle returns, exchanges and refunds

3. Provide accurate information about products, services and company policies

4. Escalate complex issues to appropriate team members for resolution

5. Maintain detailed records of customer interactions

6. Contribute to the continuous improvement of customer service processes

What we\'re looking for

1. Previous experience in a customer service or administrative role, preferably in the client & sales administration industry

2. Excellent communication and interpersonal skills, with the ability to provide a high level of customer service

3. Strong problem-solving and decision-making skills

4. Proficient in using office software, such as Microsoft Office suite

5. Ability to multitask, prioritise and work well under pressure

6. A team player with a positive, customer-centric attitude

What we offer

At RR Express (S) Pte Ltd, we value our employees and offer a range of benefits to support their professional and personal development. These include:

• Competitive salary and performance-based bonuses
• Comprehensive health insurance and wellness programmes
• Opportunities for career advancement and training
• Flexible work arrangements to support work-life balance

About us

RR Express (S) Pte Ltd is a leading provider of logistics and transportation services in the North Region. With a strong focus on customer satisfaction, we strive to deliver innovative solutions that meet the evolving needs of our clients. Join our talented team and be a part of our continued growth and success.

Apply now for this exciting opportunity to join the RR Express (S) Pte Ltd team as a Customer Service Executive.