Customer Service Executive

CHEF WORKS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading manufacturing company in Singapore seeks a Sales Coordinator to assist showroom customers and support the sales team. The role involves handling sales inquiries, generating invoices, and maintaining showroom displays. Ideal candidates should possess strong communication skills and proficiency in Microsoft Office. This position operates Monday to Friday from 9am to 6pm.

Qualifications

• Excellent communication skills, both written and verbal English.
• Competent with Microsoft Office programs.

Responsibilities

• Assist customers with selection of product in the showroom.
• Provide professional pre-sales and post-sales services.
• Handle incoming sales calls and support sales executives.
• Generate sales invoices, quotes, and packing lists.

Skills

Excellent communication skills in English

Verbal communication in another language

Competent with Microsoft Office programs

Job description

Overview

Sales Coordinator in showroom and support team members to complete orders for clients.

Monday to Friday (9am to 6pm)

CRITICAL ACCOUNTABILITIES

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

EDUCATIONAL QUALIFICATION/S

Essential:

• Excellent communication skills, both written and verbal English. Verbal communication skills in one other language preferred Ability to provide legible written communication in English.
• Competent with Microsoft office programs

PERSONAL CHARACTERISTICS AND BEHAVIOURS

• Must be service oriented
• Significant attention to details and organised
• Demonstrate honesty and integrity in all actions.
• Demonstrate accountability towards responsibilities.
• Develop constructive and cooperative working relationships with fellow Team Members.
• Possess a self-disciplined, highly motivated and energetic personality.