Customer Service Executive

Woodlands Transport Service Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transportation service company in Singapore seeks a Customer Service Representative to provide excellent support for inquiries related to bus routes and schedules, manage complaints, and prepare performance reports. Candidates should have at least a diploma or degree, with 1 to 3 years of relevant experience. Strong communication, organizational, and multitasking skills are essential. Please send your resume to the designated HR email.

Qualifications

• 1 to 3 years of experience in a customer service role, preferably in the transportation industry.
• Able to report work at either 0630hrs or 0700hrs depending on school allocation.
• Able to commute few times from school to office within the working hours.

Responsibilities

• Provide excellent customer service.
• Manage customer complaints and ensure prompt resolution.
• Respond to inquiries from parents regarding bus routes and schedules.
• Prepare regular reports on customer service performance.

Skills

Excellent communication and interpersonal skills

Ability to work effectively in a fast-paced, dynamic environment

Strong organizational and time management skills

Proficient in Microsoft Office suite

Good written communication skills

Good team player

Education

Minimum Diploma / Degree or equivalent

Job description

Responsibilites

• Provide excellent customer service
• Manage customer complaints and ensure prompt resolution
• Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues
• Prepare regular reports on customer service performance
• Respond to inquiries from parents/guardians regarding bus routes, schedules and other related information
• Work closely with operation and school officials to ensure timely and safe transportation of students
• Resolve customer complaints and issues promptly and effectively
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate with the operation team of optimize route planning and scheduling
• Assist in following up in Accounts Receivables
• Any other assignments by the management

Experience / Qualifications

• Minimum Diploma / Degree or equivalent
• 1 to 3 years of experience in a customer service role, preferably in the transportation industry and in a school environment (local or international schools)
• Able to report work at either 0630hrs or 0700hrs (depending on the school allocation)
• Able to commute few times from school to office within the working hours
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Proficient in Microsoft Office suite
• Able to prioritize and multitask
• Good written and communication skills
• Good team player

Interested candidates, do email your updated resume directly to Human Resource at [e-mail]

Only shortlisted candidates will be notified.