Customer Service Executive

Bok Seng Logistics Pte Ltd; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A logistics company in Singapore seeks an individual for administrative support role. Responsibilities include managing customer orders, liaising with vendors, and supporting safety programs. Candidates should have GCE ‘N’ or ‘O’ levels and ideally 1 year of experience in logistics. Strong communication and organizational skills are essential, along with proficiency in Microsoft Office.

Qualifications

• 1 year administrative experience preferred in logistics industry.

Responsibilities

• Support the OSH program ensuring safe work methods are followed.
• General administrative support for Transport Dept. and management.
• Liaise with customers or vendors for procurement requirements.
• Monitor vessel schedule via PSA Portnet and Jurong port.
• Manage customer orders and transportation requests within TMS.

Skills

Good communication skills

Organizational abilities

Familiar with PSA Portnet and Jurong Port system

Meticulous and attentive to details

Self-motivated and independent

Microsoft Office skills

Education

GCE ‘N’ or ‘O’ levels

Job description

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark, Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

Qualification and Education Requirements

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

Skills Competencies

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word