Customer Service Executive

PAL Line Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking candidates for a role that involves communication with overseas offices and resolving customer inquiries. The ideal candidate should be meticulous, possess strong interpersonal skills, and thrive in a fast-paced environment. Skills in MS Office and high stress tolerance are essential for this position.

Qualifications

• Meticulous and a team player with positive work attitudes.
• Able to work in a fast-paced environment.
• High stress tolerance is required.

Responsibilities

• Communicate with overseas offices, agents, and customers.
• Attend to customer inquiries via telephone or email.
• Ensure proper coordination of all shipments.
• Monitor and resolve disputes with customers.

Skills

Proficiency in MS office

Good interpersonal skills

Strong communication skills

Ability to work under pressure

Job description

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Salary Range:

• View to offer (depends on education level and any experience)

Working Hour:

• 8.45 to 6 pm (Weekday)

* During probation, require to report work on alternate Saturday. After Probation, will require to report one Saturday a month.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.