Customer Service Executive

REGENT LOGISTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for a candidate to serve as the primary contact for customers regarding daily shipments, ensuring effective communication and problem-solving. Responsibilities include monitoring equipment availability, managing container lists from Jurong Port, and collaborating with teams to troubleshoot and resolve issues. Relevant logistics experience is required for this role.

Qualifications

• Strong communication and problem-solving skills are essential for this role.
• Must have relevant experience in the logistics environment.

Responsibilities

• Serve as primary contact for customers on daily shipment matters.
• Monitor equipment availability to ensure adequate support for daily shipments.
• Manage long‑lying container lists from Jurong Port.
• Identify and troubleshoot shipment issues.
• Collaborate with Operations and Customer Service teams.
• Handle project shipments, including documentation and trucking arrangements.
• Oversee live broiler shipments.
• Liaise with external parties for equipment arrangements.

Skills

Strong communication skills

Problem-solving skills

Multitasking

Prioritization

Job description

Job Descriptions

• Serve as primary contact for customers on daily shipment matters, building strong long‑term relationships
• Monitor equipment availability to ensure adequate support for daily shipments
• Manage long‑lying container lists from Jurong Port and handle related issues
• Identify and troubleshoot shipment issues, providing timely solutions
• Collaborate with Operations and Customer Service teams to mitigate operational issues
• Handle project shipments, including documentation, trucking arrangements, and job costing
• Oversee live broiler shipments and ensure smooth execution
• Liaise with external parties to arrange equipment for loading and unloading shipments

Requirements

• This role requires strong communication and problem‑solving skills, as well as the ability to multitask and prioritize daily shipments and customer needs
• The incumbent should have relevant experience in the logistics environment