Customer Service Executive

MARKONO PRINT MEDIA PTE LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A printing and media firm in Singapore is seeking an Executive in Business Development to enhance customer satisfaction and oversee logistical coordination. The ideal candidate should possess a minimum GCE 'O' Level and have prior customer service experience. Responsibilities include managing customer inquiries, ensuring product quality, and coordinating with various departments for timely delivery. Join us in fostering an inclusive workplace focused on innovation and growth.

Qualifications

• Prior experience in a customer service role.
• Familiarity with logistics and shipping documentation.
• Ability to work independently and as part of a team.

Responsibilities

• Assess customer satisfaction levels for assigned accounts.
• Coordinate with operations departments for smooth workflow.
• Prepare quotes based on customer requirements.

Skills

Customer service experience

Problem-solving

Detail-oriented

Communication skills

Education

Minimum GCE 'O' Level qualification

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Job Title: Executive, Business Development

Responsibilities

• Continuously assess customer satisfaction levels for assigned accounts through surveys, calls, or meetings.
• Ensure customers are satisfied with the products and services provided by gathering regular feedback.
• Provide support to the immediate manager in meeting customer requirements.
• Coordinate with various operations departments to ensure smooth workflow and timely responses to customer needs.
• Review incoming Purchase Orders (POs) and compare them with quotations to ensure unit prices and specifications match.
• Identify and resolve any discrepancies to ensure customer requirements are accurately met.
• Create job orders for all incoming purchase orders.
• Ensure all relevant specifications, customer-supplied materials, and unit prices are properly documented before proceeding.
• Prepare mock-ups, pre-check blueprints, or color proofs for customer approval.
• Submit these items for customer approval and provide necessary approval slips to proceed with the order.
• Work alongside the Quality Department to ensure the goods meet the required quality standards before delivery.
• Ensure close collaboration with the operations team to guarantee that products are delivered on time and according to the established schedule.
• Handle the preparation of shipping documents, ensuring all details are accurate.
• Coordinate with internal teams or third-party forwarders to facilitate smooth logistics and timely delivery.
• Prepare accurate and complete invoices for the finance department to ensure proper customer invoicing.
• Verify all billing details to avoid errors and delays.
• Create and issue quotations based on customer requirements, including pricing, product specifications, and delivery terms.
• Ensure the accuracy of quotations by verifying customer details, product specifications, and unit prices.
• Negotiate and amend quotations in coordination with sales, operations, and customers to meet their needs while ensuring company profitability.
• Follow up with customers to address any queries related to quotations and ensure timely decision-making.

Qualifications & Requirements

• Minimum GCE “O” Level qualification or higher.
• Prior experience in a customer service role.
• Familiarity with logistics, shipping documentation, and invoicing processes.
• Demonstrated ability in problem-solving and handling customer issues effectively.
• Proficient in Microsoft Excel and Word.
• Detail-oriented with a high level of accuracy in order and invoice processing.
• Able to work independently while being an effective team player.
• Good communication skills, including professional email writing.

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!