Customer Service Executive

VOIS Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking an experienced professional to manage customer inquiries and assist in sales proposals. The ideal candidate will have at least 2 years of experience in a sales or customer service role, excellent proficiency in English, and strong skills in MS Excel, Word, and PowerPoint. This role involves making calls, preparing reports, and coordinating with technical teams.

Qualifications

• Minimum 2 years of working experience in the Sales/Customer Service field.
• Excellent spoken and written English skills.

Responsibilities

• Making and receiving customer inquiry calls.
• Handling customer complaints.
• Preparing sales proposals for existing and new customers.

Skills

Interpersonal and customer service skills

Analytical and problem-solving skills

Multitasking and organizational skills

Time-management skills

Ability to find positivity in any situation

Education

Minimum OA level or equivalent

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints
• Collecting & analysing customer feedback
• Responding to customer reviews
• Handle enquiries via phone, email and social media platform
• Prepare sales proposals for existing and new customers
• Execute order processing and order fulfilment tasks
• Collate monthly sales report
• Prepare invoices and work with Accounts Department to ensure prompt payments
• Schedule work for technical teams to meet customers timelines
• Liaise with external vendors : suppliers, contractors and business partners
• Any other duties as assigned and not limited to above responsibilities

Additional Information

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among the customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find positivity in any situation

Requirements

• minimum 2 years of working experience in the Sales/Customer Service field
• minimum OA level or equivalent
• excellent spoken and written English skills
• proficient in MS Excel, Words & PowerPoint
• Mon to Fri 9am - 6pm
• Alternate Sat 9am to 12pm