Customer Service Executive

Target Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

To assist the Manager in the implementation of Customer Service Tasks and Duties:

• Receive and attend to customer’s enquiry, feedback and complaints.
• Analyze customer’s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
• Monitoring and report on Customer survey and feedback.
• Organization of Company’s functions and community activities, general office correspondence and responding to customer’s requests.
• Preparation, explanation, negotiation, monitoring and maintenance of Security Services Agreement.
• Attend to and manage customers’ request for Rate Reduction.
• Attend to and manage customers’ termination notice, salvage of accounts and handling all issues including dismantling, compensation etc.
• Managing tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of our service to the tenants.
• Implementation of customer service and appreciation program:
• Development and maintenance of customers' data for implementation of feasible customer service program in the ERP systems.
• Maintenance and monitoring of Company's Web-site , Digital marketing platform to existing subscribers and business associates.
• Follow up attendance to customers' request from Web-site.