Customer Service Executive

COGENT INTEGRATED SUPPLY CHAIN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Executive to manage order processing, handle shipping documentation, and ensure accurate billing for freight forwarding. This full-time on-site role involves coordinating operations, creating job files, and managing communications with customers. Ideal candidates should have a diploma in logistics and at least one year of relevant experience. The position offers a structured workweek along with benefits including meal subsidies and transportation.

Benefits

Daily Meal subsidy

Medical, dental & insurance benefits

Two-way transport provided at Jurong East

Qualifications

• Minimum Diploma or equivalent qualification in logistics or related field.
• Preferably with 1 year relevant experience in Freight Forwarding/Logistics industry.
• Good verbal and written skills.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage shipping documentation with Port Authority, Customs, and Tradenet.
• Ensure timely billing and paperwork for completed jobs.
• Coordinate daily operations in freight forwarding.
• Create job files, execute shipping documents, and arrange bookings.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

Diploma in logistics or related field

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Executive (Freight Forwarding) in Cogent Integrated Supply Chain Pte Ltd. The Customer Service Executive will be responsible for handling order processing, shipping documentation and ensuring proper billing for all closed jobs.

1. Manage shipping documentation formalities with regards to Port Authority / Customs / Tradenet.
2. Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month.
3. Coordinate day-to-day operations and transactions for freight forwarding and other related activity.
4. Manage job file creation, costing and other data entries in the system.
5. Arrange bookings with carriers / co-loaders and execute all shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc.
6. Send pre-alerts and shipping advice timely to customers and agent.
7. Coordinates dispatch of shipping documents to customers and agents.
8. Assists for shipping rate sourcing with various carriers.

Requirements

1. Minimum Diploma or equivalent qualification in logistics or related field
2. Preferably with 1 year relevant experience in Freight Forwarding/ Logistics industry
3. Good verbal and written skills
4. Attention to detail and ability to manage multiple tasks
5. Experience in the freight forwarding industry is an added advantage

Please indidate in resume current salary, expected salary and the notice period needed to serve current employer

Others

1. 5-day work week
2. Daily Meal subsidy
3. Medical, dental & insurace benefit
4. 2 way-Transport provided at Jurong East