Customer Service Executive

Bidfood; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service company in Singapore is seeking a Customer Service Representative to handle inquiries and process orders. The ideal candidate should have a minimum diploma and at least 2 years of relevant experience in the food & beverage industry. Key skills include strong communication and problem-solving abilities, and proficiency in Microsoft Office. This role offers a 5.5-day workweek with alternate Saturdays off.

Qualifications

• Minimum 2 years of related experience with food & beverage exposure and/or basic shipping knowledge.
• Proactive in solving problems.
• Passionate and able to work under pressure.

Responsibilities

• Responding promptly to customer inquiries for assigned customers.
• Processing and coordinating customers’ orders.
• Ensuring customer satisfaction through various communication channels.

Skills

Proficient in Microsoft Office applications

Good communication and negotiation skills

Problem-solving skills

Attention to detail

Team player

Education

Minimum diploma in relevant discipline

Job description

Job Responsibilities

• Responding promptly to customer inquiries for assigned customers
• Processing and coordinating customers’ orders, forms, applications, and requests
• Work on centralizing Customer Service enquiries to modernize department via digitalization or technology use.
• Ensure customer satisfaction and provide professional customer support through various communication channels
• Coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes possible sales leads, including analyzing buying data to increase slow-moving basket items as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports where required

Job Requirements

• Minimum diploma & above of relevant discipline
• Minimum 2 years of related experience with food & beverage exposure and/or basic shipping knowledge
• Proficient in Microsoft Office applications.
• Good communication and negotiation skills
• Proactive in solving problems
• Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
• Strong attention to details and accuracy
• Positive team player with energetic attitude

5.5 days workweek with Alternate SAT OFF, Pandan Loop work location