Customer Service Executive

THE STYLE SOIREE (TSS); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fashion retail company in Singapore is seeking a meticulous Customer Service Executive to handle customer inquiries via email, resolve complaints, and process returns. The ideal candidate should possess strong communication skills and a diploma. Successful applicants must be able to work independently and commit for a minimum of one year, including weekends. Interested candidates should send their resumes to the provided email.

Qualifications

• Strong interest in fashion.
• Good command of English.
• Ability to work independently.
• Minimum commitment of one year.
• Only Singaporeans or Perm Residents.

Responsibilities

• Attend to customer's emails.
• Host and reply to online/media enquiries efficiently.
• Handle and resolve customer complaints.
• Process exchanges and returns.
• Uphold customer satisfaction.

Skills

Strong communication & interpersonal skills

Customer-oriented

Problem-solving

Positive attitude

Education

Diploma

Tools

Basic Excel Skills

Job description

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Host and reply to all online/media enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer‑orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your resume to: [e-mail]