Customer Service Executive

MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transport logistics company in Singapore seeks a candidate for customer service and logistics coordination. Responsibilities include handling job orders, processing customer inquiries, and coordinating delivery tasks. The ideal candidate has a minimum Diploma and 2 years of experience in the transport logistics industry, preferably with local experience. Proficiency in MS Office is required and a positive, customer-oriented attitude is essential.

Qualifications

• Minimum 2 years of experience in transport logistics industry.
• Candidate with Singapore experience will be an advantage.
• Candidate with Singapore experience will be an advantage.
• Positive attitude and customer-oriented.
• Team player with good communication and strong initiative.
• Proficient in MS Office.
• Good administration and organizing skills.

Responsibilities

• Attend to customer’s enquiries on job order status and coordination.
• Execution of customer's orders and processing job order forms.
• Use Trade-net for permit declaration.
• Prepare orders and follow-up with customers.
• Coordinate booking of chemcare in PSA for DG Isotanks or containers.
• Ensure all delivery orders are received and forwarded to customers.
• Close job orders for billing after completion.
• Prepare documents for dispatch.
• Prepare documents for dispatch to shipping lines/customers.
• Attend to customer requests for quotes and invoice discrepancies.
• Take over duties in absence of customer service/base oil executive.

Skills

Customer service

Communication

Team player

Administration and organizing skills

Positive attitude

Education

Minimum Diploma (General)

Tools

MS Office

Job description

Responsibilities

• Attend to customer’s enquiries on job order status, availability and co-ordination of tasks, etc.
• Execution of customer's orders, processing and summarizing the essential information given into the job order form with required attachments.
• Use of Trade-net to provide the Value-Added Service of permit declaration for customers
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents.
• Coordination for booking of chemcare in PSA for DG Isotanks or containers.
• Collate information for planner if there are any changes for the day itself for delivery
• Ensure all delivery orders / weighing tickets are received once job completed and forward to customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Prepare documents and arrange for dispatch to deliver to shipping lines / customers.
• Attending to customer’s request for quotes, checking of trucking rates, invoice discrepancies etc.
• Takeover the duties of customer service/base oil executive during their absence

Job specification

• Minimum Diploma (General)
• Minimum 2 years of experience in transport logistics industry
• Candidate with Singapore experience will be an advantage
• Positive attitude and customer-oriented
• Team player with good communication and strong initiative
• Proficient in MS Office
• Good administration and organizing skills