Customer Service Executive

Noel Gifts International Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading gifting company in Singapore is seeking a Customer Service Executive to manage enquiries and process orders. Candidates with min. O level education and good communication skills are preferred, while those keen to begin a career in customer service are encouraged to apply as Customer Service Officer. The role involves providing excellent customer service and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Preferably 1 year related experience.
• Ability to handle enquiries and sales orders accurately and efficiently.
• High customer satisfaction level.

Responsibilities

• Handle incoming enquiries via email or phone with excellent customer service.
• Process orders accurately and efficiently to meet customer requirements.
• Provide updates on delivery status to stakeholders and customers.
• Process sales orders and delivery orders efficiently.
• Perform ad-hoc administrative duties.

Skills

Customer service skills

Communication skills

Interpersonal skills

Ability to multi-task

Computer literacy

Good command of written English

Education

Min. O level education/Professional Certificate/NITEC

Job description

To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Executive

Responsibilities

• Handles of incoming enquiries via email or phone with excellent customer service level.
• Ensure all orders via email, fax and online are processed accurately and efficiently according to customer's requirements.
• Provide prompt updates on delivery status to necessary stakeholders and customers.
• Process sales orders, delivery orders and reward system redemptions.
• Ensure that all delivery orders are processed and forwarded to necessary stakeholders for fulfilment efficiently.
• Ad-hoc administrative duties

Requirements

• Min. O level education/Professional Certificate/NITEC
• Preferably 1 year related experience
• Follow up all enquiries and sales order accurately and efficiently.
• High customer satisfaction level
• Good command of written English.
• Able to handle multi-tasking and work under pressure.
• Good team player with competence communication and interpersonal skills
• Computer Literate.
• Candidate without the relevant experience but keen to build a career in customer service are encouraged to apply as Customer Service Officer.

Interested candidates may write-in with detailed resume stating qualifications, working experience, last drawn salary and availability.