Customer Service Executive

INTELLISEARCH HR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing and recruitment solutions firm in Singapore is seeking an experienced individual to manage import/export documentation and related responsibilities. The ideal candidate will have at least 5 years of relevant experience and proficiency in MS Office, especially Excel. Knowledge of ERP/SAP systems is essential. Apply by sending an updated resume to the provided contact.

Qualifications

• At least 5 years relevant experience with knowledge of import/export documentations.
• Prior work experiences in cross-cultural environments/settings and handling of customs issues.

Responsibilities

• Book Contracts/Orders according to customer’s request.
• Check that customer’s PO pricing is in line with quotation.
• Monitor delivery dates and expedite with factory as needed.
• Ensure payments are received prior to shipment arrangements.
• Process complaints and coordinate with Quality Department.

Skills

MS Office (especially Excel)

Knowledge of ERP / SAP

Ability to multitask

Flexibility with assertiveness

Organized and attentive to detail

Education

Minimum Diploma in any discipline

Job description

RESPONSIBILITIES

• Book Contracts/Orders according to customer’s request
• Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
• Co-ordinate with factory to get special price updated into system
• Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible
• Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
• Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.
• Ensure LC conditions according to the company’s terms & conditions.
• Handle LC negotiation and preparation of all necessary documentation.
• Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
• Monitor credit limits & payments
• Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared.
• Assist in Project Registration and relevant Project Data updates into Company’s CRM system.
• Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
• Process complaints
• Co-ordinate all relevant information to Person in charge in Quality Department
• Arrange necessary documentation for the returns of materials.
• Update of Customer data into SAP and Sales Scout system
• Answer email / phone enquiries

SKILLS AND KNOWLEDGE

• Minimum Diploma in any discipline
• At least 5 years relevant experience with knowledge of import/export documentations
• MS office especially on Excel
• Knowledge of ERP / SAP is essential
• Prior work experiences in cross-cultural environments/settings and handling of custom issues in Southeast Asia, Australia will be an added advantage
• Able to multitask and work under pressure
• Flexibility with assertiveness when necessary
• Organised and an eye for details will be preferred

Interested individuals fulfilling the above criteria should send their updated resumes in MS WORD DOCUMENT to Ms. Tan Shui Li, Katharine (Chen Ruili) (R1660568). We regret to inform that only shortlisted candidates will be notified.

EA License Number: 14C7227

EA Personnel Number: R1660568 (Katharine Tan)