Customer Service Executive

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service Executive to manage customer interactions and delivery orders. The ideal candidate will have a diploma, strong communication skills, and a good grasp of Microsoft applications. This role includes mentoring team members and analyzing customer interaction trends to enhance service quality. Candidates can apply by submitting their resume to the provided email.

Qualifications

• Strong phone handling skills and emotional intelligence.
• Experience in a customer service-focused environment.
• Ability to manage time and prioritize tasks.

Responsibilities

• Manage customer emails and calls to coordinate delivery orders.
• Record inquiries and complaints for follow-up.
• Mentor and support junior team members.

Skills

Customer service

Communication

Microsoft Excel

Microsoft Word

Multitasking

Education

Polytechnic Diploma or BA degree in Business Administration, Accounting or equivalent

Job description

Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Qualifications

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.

How to apply

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171