Customer Service Executive

Noel Gifts International Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading gift company in Singapore is looking for a Customer Service Executive to join their team. The role involves responding to customer inquiries through various channels, ensuring order accuracy and timely updates on delivery status. Candidates should possess at least O level education, ideally with 1 year of relevant experience. Strong customer service skills, good English communication, and the ability to multi-task are essential. This position offers an opportunity for those keen to build a career in customer service.

Qualifications

• Preferably 1 year related experience.
• Ability to handle multi-tasking and work under pressure.
• Computer literate.

Responsibilities

• Handles incoming enquiries via email or phone with excellent customer service level.
• Ensure all orders are processed accurately and efficiently.
• Provide prompt updates on delivery status to stakeholders and customers.
• Process sales orders and delivery orders.

Skills

Excellent customer service

Good command of written English

Multi-tasking ability

Communication skills

Interpersonal skills

Education

Min. O level education/Professional Certificate/NITEC

Job description

To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Executive

Responsibilities

• Handles of incoming enquiries via email or phone with excellent customer service level.
• Ensure all orders via email, fax and online are processed accurately and efficiently according to customer's requirements.
• Provide prompt updates on delivery status to necessary stakeholders and customers.
• Process sales orders, delivery orders and reward system redemptions.
• Ensure that all delivery orders are processed and forwarded to necessary stakeholders for fulfilment efficiently.
• Ad-hoc administrative duties

Requirements

• Min. O level education/Professional Certificate/NITEC
• Preferably 1 year related experience
• Follow up all enquiries and sales order accurately and efficiently.
• High customer satisfaction level
• Good command of written English.
• Able to handle multi-tasking and work under pressure.
• Good team player with competence communication and interpersonal skills
• Computer Literate.
• Candidate without the relevant experience but keen to build a career in customer service are encouraged to apply as Customer Service Officer.

Interested candidates may write-in with detailed resume stating qualifications, working experience, last drawn salary and availability.