Customer Service Executive

Corestaff Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading staffing agency in Singapore is looking for a customer service support team member. This role involves enhancing customer experience through action plans, monitoring satisfaction scores, and preparing reports. Ideal candidates will have a diploma or degree and strong communication skills, with prior customer service experience being a plus. Join a friendly team that values continuous improvement and offers career growth opportunities.

Qualifications

• At least Diploma or Degree in any discipline.
• Strong communication and problem-solving skills.
• Positive attitude with a passion for customer service.
• Prior experience in automotive or customer service is an advantage.

Responsibilities

• Create and implement action plans to enhance customer experience.
• Review customer feedback and complaints to identify areas for improvement.
• Monitor customer satisfaction scores to ensure service quality.
• Prepare reports on service quality and suggest improvements.
• Support customer delight initiatives and engagement programs.
• Recommend process improvements for consistent service delivery.

Skills

Strong communication skills

Problem-solving skills

Positive attitude

Customer service orientation

Education

Diploma or Degree in any discipline

Job description

About the Role

Be part of a passionate and supportive team that values continuous improvement. Enjoy a friendly workplace culture. Opportunities for career growth and professional development.

What you'll doing

• Work with the aftersales team to create and implement action plans to enhance customer experience.
• Review customer feedback and complaints to identify areas for improvement.
• Monitor and track customer satisfaction scores (NPS, CSI) to ensure service quality standards are met.
• Prepare simple reports on service quality and share ideas for improvement.
• Support and implement customer delight initiatives and engagement programmes.
• Recommend ways to improve processes and ensure consistent service delivery.

Job Requirements

• At least Diploma or Degree in any discipline.
• Strong communication and problem-solving skills.
• Positive attitude with a passion for customer service.
• Prior experience in automotive or customer service will be an added advantage.

How to Apply

Interested candidates, please submit your updated resume by using Quick Apply button. We regret to inform that only shortlisted candidates will be informed.