Customer Service Executive

JWEN MARKETING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer-focused company in Singapore is seeking a Customer Service Executive to handle inquiries, resolve complaints, and provide accurate information about products and services. The ideal candidate should have excellent communication skills and a proactive approach to enhance the customer experience. This role offers career growth opportunities and a supportive team environment.

Benefits

Supportive team and training environment

Opportunities for career growth

Competitive salary and performance incentives

Qualifications

• Excellent communication skills in English.
• Ability to handle customer complaints professionally.
• Strong organizational skills.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Handle complaints and provide appropriate solutions.
• Maintain detailed records of customer interactions.

Job description

Customer Service Executive

Location: Central

Type: Full-time

Job Summary

We’re looking for a Customer Service Executive who will be the first point of contact for our customers. You’ll handle inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a smooth and positive customer experience.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Handle complaints and provide appropriate solutions or alternatives
• Maintain detailed records of customer interactions and transactions
• Follow communication procedures and guidelines consistently
• Coordinate with internal teams to resolve issues and ensure customer satisfaction
• Escalate unresolved issues to higher-level support or management as needed
• Continuously seek ways to improve service quality and efficiency

What We Offer

• Supportive team and training environment
• Opportunities for career growth in customer service and beyond
• Competitive salary and performance incentives