Customer Service Executive

KHL Printing Co Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading printing company in Singapore is seeking a dedicated individual to manage delivery schedules and coordinate various production processes. The ideal candidate will have 2-3 years of relevant experience in manufacturing, possess strong communication skills, and a pleasant personality. This role requires multitasking and the ability to work independently. Join a dynamic team focused on customer satisfaction.

Qualifications

• At least 2-3 years of relevant experience in a manufacturing environment.
• Pleasant personality with good communication skills.
• Mature, self-driven, and proactive team player.

Responsibilities

• Communicate and manage delivery schedules to meet customer needs.
• Coordinate production process from graphic to packing.
• Process and follow up on customer orders.
• Assist customers during visits to the plant.
• Attend to customer inquiries via phone and email.
• Ensure timely and accurate shipment of products.

Skills

Interpersonal communication skills

Proficiency in MS Office

Ability to multi-task

Education

Minimum GCE 'O' or equivalent

Job description

Responsibilities

• To communicate and manage delivery schedules to meet the customers needs
• Co-ordinating with various departments on the production process from graphic, printing, binding to packing and resolving problems encountered in these areas
• Process and follow up on customers' orders
• Involve in customers’ visits when they are in the plant and provide assistance when necessary
• Attend to customers phones and e-mails enquiries
• Ensure timely and accurate shipment of products to local and overseas customers.
• Manage customers records and provide orders information to customers

Requirements

• Minimum GCE “O” or equivalent
• At least 2 – 3 years of relevant experience, preferably with manufacturing operational exposure
• Proficient in MS Office
• Pleasant personality and good interpersonal communication skills
• A mature, self-driven and proactive team player
• Meticulous, able to multi-task and work independently