Customer Service Executive

MONDAYS MADE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local jewelry brand in Singapore is seeking a Customer Service Executive to handle customer inquiries and support retail operations. The role includes managing returns and warranty claims, assisting with inventory management, and ensuring a positive customer experience. Candidates should have strong organizational skills and a passion for jewelry. This position offers a competitive salary and flexible working hours.

Benefits

Competitive salary

Flexible working hours

Employee discounts

Opportunities for growth

Qualifications

• Preferred experience in e-commerce or customer service.
• Strong attention to detail and organizational skills.
• Comfortable working independently.
• Proficient in Google Sheets, PowerPoint, etc.
• Physically able to handle light lifting and packaging.
• Fluent in English.

Responsibilities

• Handle all customer queries across email and social media.
• Support order-related tasks and manage returns.
• Assist with inventory management in retail stores.
• Support store operations for new launches and peak seasons.

Skills

Attention to detail

Organizational skills

Customer service experience

Communication skills

Proficiency in basic computer tasks

Ability to work independently

Interest in jewelry

Job description

Mondays Made is a jewelry brand known for its thoughtfully designed collections that inspire self‑expression. We are passionate about creating whimsical yet refined pieces that add joy to our customers' lives.

We’re seeking a Customer Service Executive to join the team. In this role, you will be the main point of contact for all customer enquiries. You will also support our retail outlets with inventory management and oversee warranty claims and repair cases to ensure a good customer experience.

Key Responsibilities

Customer Service & After‑Sales Support

• Handle all customer queries across email and social media (training provided).
• Support order‑related tasks such as checking parcel statuses, coordinating with courier partners, and monitoring returns.
• Handle returns, exchanges, and warranty requests in a timely and professional manner.
• Ensure that all returns, exchanges, and warranty requests are properly documented and tracked, with consistent follow‑ups until resolution.
• Assist in minor jewelry repairs (training provided).

Inventory & Retail Support

• Assist with inventory management across our retail stores, including stock checks, inventory and packaging replenishments and transfers.
• Work closely with the retail team to ensure accurate stock counts and smooth stock movements.
• Support store operations when needed, including preparation for new launches, events, and peak seasons.

Qualifications & Skills

• Prior experience in e‑commerce or customer service preferred.
• Strong attention to detail and excellent organizational skills.
• Comfortable working independently.
• Proficient in basic computer tasks (Google Sheets, PowerPoint, etc.).
• Physically able to handle light lifting, packaging replenishment, and movement of boxes.
• Fluent in English.
• Passion for jewelry and/or start‑up environment is a plus.

What We Offer

• Competitive salary based on experience.
• Flexible working hours (44‑hour work week).
• Employee discounts on Mondays Made products.
• Opportunities to grow with a fast‑growing local brand.

If you're interested in joining our team, please email your CV to [e-mail]. We look forward to hearing from you!