Customer Service Executive

WHIZ COMMUNICATIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A telecommunications company in Singapore is seeking a Customer Care Executive to manage customer inquiries and resolve service and technical issues. Responsibilities include handling enquiries through various channels, assisting with service applications, and liaising with installers. The ideal candidate should have excellent communication skills and a proactive approach to customer service.

Qualifications

• Excellent communication skills in English.
• Ability to manage customer inquiries across multiple channels.

Responsibilities

• Handle enquiries via online chat, emails, phones, and walk-ins.
• Manage service applications, amendments, additions, and terminations.
• Assist in resolving technical and connectivity issues.

Job description

Job descriptions for Customer Care Executive

• 1) Report to Manager (Customer Services) of Whiz Communications Pte Ltd.
• 2) Handle enquiries via online chat, emails, phones, walk-ins on all WhizComms services including Broadband, Travel E-Sim, etc.
• 3) Handle customers’ requests on service application, amendment, addition, and termination.
• 4) Process, schedule, and provide new and existing orders.
• 5) Prepare service installation schedule including printing delivery orders, logistics etc.
• 6) Manage and liaise with installers on installation schedules, appointments, orders, etc.
• 7) Handle technical and connectivity issues including basic modem configuration, trouble-shootings, filing trouble tickets etc.
• 8) Assist in Finance matters including enquiries on bill discrepancies, payments, ad-hoc payment links generation etc.
• 9) Assist marketing in sales leads.
• 10) Any other duties assigned by the supervisor.