Customer Service Executive

Gebruder Weiss; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is looking for a motivated Customer Service Executive to support their freight forwarding team. The role involves processing customer orders, preparing quotations, and ensuring smooth delivery. Candidates should have 4-6 years of experience in logistics, strong communication skills, and be fluent in English and Chinese. Competitive remuneration and benefits are offered.

Benefits

Competitive remuneration

Career advancement opportunities

Health insurance

Flexible working arrangements

Qualifications

• 4-6 years of experience in logistics field focusing on operations & customer service.
• Knowledge of Air & Ocean freight Import/Export and logistics industry.
• Ability to communicate effectively in English and Chinese.

Responsibilities

• Support sales teams in inquiries from customers.
• Prepare quotations for shipments.
• Coordinate with internal departments and external parties.
• Handle customer inquiries and provide updates on shipments.

Skills

Fluent in English

Communication skills

Cargowise1 system knowledge

Job description

We are seeking a motivated and detail oriented Customer Service(Sales Support) Executive to join our freight forwarding team. The successful candidate will play a key role in supporting the sales department by processing customer orders, preparing quotations, coordinating of shipments and ensuring smooth delivery to clients. You will act as the link between customers, overseas agents and internal operations teams to ensure timely updates and excellent service to the clients.

Key Responsibilities:

• Assist in supporting sales teams enquiries from existing & new customers.
• Support sales personnel to prepare quotations for import/export air/ocean shipments.
• Support customer’s individual enquiry – coordinating buying & selling rate to prepare full quotation by communicating local / overseas agents.
• Create and send quotations for customers by CargoWise1 system.
• Working closely with internal departments (Sales, Operations & Finance) and external parties to ensure seamless execution.
• Report discrepancies in customer forecasting of shipments operations procedures, recommend solutions to improve smooth handling.
• Handles incoming calls with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services.
• Works in conjunction with outdoor sales representatives to provide pre-and / post-sales support.
• Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution.

Job Requirements:

• Fluent in English (Additional Chinese) written and spoken to communicate effectively with Chinese clients and associates.
• Minimum 4~6 years’ full operations & customer service experience such as airfreight / oceanfreight (FCL, LCL) / cross trading in Singapore Logistics field.
• Working knowledge and experience with Cargowise1 system.
• Solid knowledge of Air & Ocean freight Import / Export and general logistics industry and market understanding.
• Strong communication skill with internal and external customer contacts.

What We Offer

At Gebruder Weiss Pte Ltd, we are committed to providing a rewarding and supportive work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of benefits, including heath insurance, flexible benefits, and flexible working arrangements. Our focus on employee well-being and work-life balance ensures that you can thrive both professionally and personally.