Customer Service Executive

LEE HUAT YAP KEE & CO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a dedicated individual for order processing support. The role involves coordinating orders, ensuring customer satisfaction, and maintaining communication with customers. Candidates should possess strong communication skills, a positive work ethic, and 2-3 years of experience in logistics operations. Proficiency in MS Office is also required. This position offers an opportunity to contribute to a safe and healthy work environment.

Qualifications

• 2-3 years experience in logistic operations.
• Demonstrate a positive attitude and flexibility.
• Capable of working independently.

Responsibilities

• Support order processing and customer verifications.
• Coordinate with booking agents for vessel loading.
• Handle customer complaints to ensure satisfaction.
• Manage customer complaints and provide solutions.
• Tally orders received to ensure completeness.

Skills

Good communication skills

Strong work ethic

Process analysis

Ability to work under pressure

Proficient in MS Office

Proficient in MS Office

Education

GCE N Level, O Level or Professional Certificate

Job description

Overview

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and coordination.
7. Tally overall order received at the end of day to ensure no order are missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Qualifications

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and commitment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office