Customer Service Executive

Revochem Industries Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A logistics solutions provider in Singapore is seeking a Customer Service Executive to manage customer orders, coordinate logistics operations, and ensure compliance with documentation. The ideal candidate has a diploma in a relevant field and at least 2 years of experience in customer service or shipping. Strong communication skills and a process-driven mindset are essential for success in this role.

Qualifications

• Minimum of 2 years' relevant experience in customer service or shipping documentation within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.

Responsibilities

• Process orders and ensure smooth operations for import and export.
• Handle customer inquiries professionally and develop SOPs.
• Perform data entry and manage import/export documentation.

Skills

Excellent communication skills

Process-driven mindset

Problem-solving skills

Education

Diploma or equivalent in logistics, supply chain management, or business administration

Tools

PortNet

TradeNet

Job description

Job Description

This is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Job Scope

Customer Relations & Communication

• Acquire a thorough understanding of key customer needs and requirements.
• Ensure the fulfilment of customer orders.
• Promptly and professionally handle customer inquiries.
• Identify and assess customer needs to ensure service satisfaction.
• Develop SOPs for major clients and ensure the necessary training materials are disseminated to relevant parties.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations Management & Coordination

• Carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).
• Ensure compliance with internal and external operational procedures.

Data Entry & System Management

• Perform accurate and timely data entry into the respective systems.
• Track and update shipments regularly.

Documentation & Compliance

• Handle import/export documentation, customs declarations, and Portnet operations.
• Generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Financial & Invoice Management

• Verify contractors’ invoices as required.
• Provide quotations to customers.

Perform any other duties and responsibilities as assigned from time to time.

Job Requirements

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Minimum of 2 years' relevant experience in customer service or shipping documentation roles within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.
• Process-driven mindset with strong critical thinking skills.
• Excellent communication skills.
• Ability to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.
• Strong ability to document correspondence clearly and formally.
• Capable of working in a high-pressure, fast-paced environment.
• Experience with PortNet and TradeNet is an advantage.
• Able to start immediately or within a short notice period.